Care & Capability

Service That Cares

We know travel is a vital ingredient in doing business. Our service to you doesn’t start at the airport, but in the planning to maximise the trip and minimise the cost. And once you’re underway we hope it is smooth and hassle-free, but we all know the dynamics of travel means that things don’t always go to plan. Delays, cancellations, weather, and traffic often conspire to disrupt journeys. Whatever the situation we have a personalised team who care about your travel and who are ready for whatever the situation.

Dedicated Consultant

We believe dealing with one person rather than many is the foundation for a successful trip. Assigning a dedicated consultant ensures tailored and personalised care for all travel requests. We’ve forged many strong client relationships this way.

Experienced Team

Knowledge is critical in our business (after all it is why clients engage us) and with an average experience of 11 years across the consulting team we’ve got plenty of that to offer. The team handles end-to-end trip arrangements to give you a complete travel solution.

24/7

Here For You Always. We understand that travel emergencies can happen at any time, whether it is last minute changes, cancellations or unforeseen events, having access to 24/7 Assistance gives travellers peace of mind they can get help when they need it most, regardless of the time zone or their location.

Group Travel

When it is not just one travelling but many we’ll take care of every detail from flights, hotels, ground transportation, and even restaurant bookings.

Responsible Travel

Just as we care for travellers we care for the Environment too. Whether it is Co2 reporting for clients or collaboration with specialist offset providers, InTravel can be part of the solution.

Traveller Locator

Our Duty of Care portal allows our clients to locate the whereabouts of their travellers at anytime. It will also show flights they’re on or hotels they’re in. Users can also see the latest travel advisories from the Australian Department of Foreign Affairs.

What our customers say

Adam Smith International has been partnered with InTravel Group since 2019, and our experience has been exceptionally positive. Feedback from our inhouse team includes: responses are quick and polite, super patient with tricky ticketing adjustments, never seem flustered, I'd be lost without them, helpful and responsive.

We discovered InTravel Group at the Supply Nation trade show in 2023. From the moment we enquired about their services we experienced nothing but attentive and continuous support. They made the process simple and stress free, engaged with us along to way to offer training and support on everything travel related from the booking system, financial process, and reporting functions.

The team at InTravel have helped us significantly reduce the cost of our travel. They have established corporate deals with the hotels and negotiated deals on our behalf with Qantas and Virgin; along with providing analytics about how we can save additional funds by making changes to our buying behaviour.

After working with the team at InTravel for the past three years, I have found their experience and knowledge to be invaluable. Their online booking system is not only simple to use but also seamlessly integrates all our travel and accommodation needs, making the entire process efficient and stress-free. Given our high volume of bookings and the occasional need for after-hours changes, the InTravel team consistently go above and beyond to ensure that we meet our requirements

It's been fantastic to watch the InTravel Group team grow since we began using them in 2020, becoming a leader in the travel industry while delivering social impact outcomes. We often need last minute and complex travel support, the InTravel team are always there to support us, during and after hours, they are always reliable and professional.

Capability That Matters

Our foundation is built on great people and personalised service, enhanced by best in market travel technology and solutions. This combination ensures a seamless journey for travellers and helps companies achieve optimal outcomes for their travel programs.

Online Booking

For trips best planned and booked online, we offer Australia’s leading online booking system, Zeno by Serko. We provide all the features of Serko Zeno, tailored to suit the specific needs of our clients' travel policies, business goals, and objectives. Key features include online changes, NDC content, credits on hold, regional and remote content, international options, and more.

Zeno Mobile App

From booking anytime, anywhere, to returning back home, the Zeno app keeps travellers up to date every step of the way. Travellers can see their complete itinerary and receive check-in reminders, prompts to leave for the airport, cancellation notices, gate changes and more. Zeno Mobile makes smarter travel decisions easy with detailed information on airlines and properties, including Covid-19 health & hygiene measures.

Actionable Data

It’s not just about the numbers, it’s about what you do with them, and that is where our travel analytics come into it. From quick view dashboards to detailed reporting on buying behaviours, booking trends and patterns, our clients get powerful insights to help shape their travel programs.

Buying Power

Our membership of CT Partners, the most influential independently owned buying group in Australia, assures clients we have access to the best in rates, exclusive pricing and value adds. This includes a Global Hotel Program with access to 33,000 properties around the world offering discounts of both dynamic and rack rates. Many also offer late check-in and check-out, F&B vouchers, complimentary parking and more.

Program Management

Keeping each clients travel program in optimal shape is the task of the assigned Value Manager. Whether it is supplier negotiations, interpreting industry developments, or recommending payment solutions, they are there for you.

Payment Solutions

A well run travel program doesn’t begin and end with the booking – efficiency in settling and reconciling travel expenses is just as important. At InTravel Group we work with leading corporate payment firms to enable and integrate such solutions including enhanced data to help our clients find the most effective way to manage business travel expenses.